Return Policy

Full Spectrum Technologies, LLC dba Vertex Imaging Solutions
Last Updated: 12/11/25

1. Overview

Our goal is to provide high-quality imaging products and solutions. This policy explains the conditions under which refunds or returns may be issued.

2. Eligibility for Returns

• Products must be unused, undamaged, and in original packaging.

• Returns must be requested within [30] days of delivery.

• Custom orders, special-order items, and software licenses are non-refundable unless defective.
  
  

3. Defective or Damaged Items

If your product arrives damaged or defective:

• Contact us within [3] days with photos or documentation.

• We will offer a replacement, repair, or refund depending on the nature of the issue.
  
  

4. Non-Returnable Items

• Custom configurations, unless express warranty is given.

• Opened software.

• Clearance or final-sale items.
  
  

5. Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary based on your financial institution.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

7. Contact for Returns

Email return requests to: info@verteximaging.com